What Our Clients Are Saying
Hello to Jesse and his crew,
I have received a receipt for payment today. I want to take this opportunity to thank you for the great job you did in repairing and elimination the leaks in our basement. Once again your work was impeccable and very much appreciated.
Please do not hesitate to use our name as a reference. Should the need arise, we would not even think of calling anyone else to help us out.
Best wishes and again
November 12, 2012
TO WHOM IT MAY CONCERN:
It is with great pleasure that I write this endorsement for The Basement Guys – Kyle Godsoe. My husband and I called Kyle in to give us an assessment of our “water” situation. After reviewing the situation, Kyle recommended the steps to be taken.
He and his team were available so quickly it was amazing. The team went to work immediately, and worked diligently to complete the huge task as quickly and as professionally as possible.
They cleaned up the “mess” and also cleaned up their mess following completion. He monitored the situation and reviewed their task as they continued to go forward with the job.
Once completed, Kyle was available with our questions, or even to come back to the house to make sure the job was done properly and our problem solved.
I would not hesitate to refer Kyle, The Basement Guys, for another client. They are Professional, Efficient, Honest, and Dedicated to the job. We are very happy with the results and look forward to a continued Dry Basement.
Thank you Kyle, and the Basement Guys, for a job well done!!
Why choose the Basement Guy??
As a professional property management company specializing in townhouse condominiums , it is very important for me to have honest and trustworthy trades.We require quality work at a quality price and the Basement Guy takes the "con" out of "contractor". Jason is extremely knowledgeable and has always provided me with excellent service. His response time is exceptional and I would not hesitate to recommend the Basement Guy for all of your foundation problems. You will not be disappointed.
I met Jason (the Basement Guy) eight years ago when we, along with others on our street, were having problems with our basements flooding during heavy rain storms.
At that time we had other people look at the problem as well, and my neighbours had varying opinions from several contractors. Jason's solution was the most effective and the least intrusive solution. Other neighbours that used Jason were equally satisfied.
Since that time, my business has been utilizing his service and recommending him to our customers with foundation and wet basement problems.
Job Well Done!
Thanks Jason, for your superb service. Jessy was really nice and helpful guy. He did a great job on the water leak (crack) we had in the basement and he said to check it with the hose when I have a chance, just to make sure there is still no water coming in. Thanks for fixing my problem, in a timely manner. You have a great company with quality and friendly workers. If I ever know anyone who needs waterproofing I won’t hesitate to recommend "The Basement Guy"
I am writing this letter to thank you and your crew for the exceptional, efficient and timely service in repairing my basement.
Having my basement flood a week before Christmas is about 9 out of 10 on the stress scale. You returned my call immediately, and sent Jessy over within hours. He assessed the situation and was here early the next morning.
Jessy is an extraordinary young man. He is polite, professional and answered all of my questions clearly. (You did too by the way on the telephone!) He was reassuring. Never lose that guy as an employee/partner. He is an excellent supervisor.
The rest of your crew is also polite and professional. If I could use the word “cheery” in light of this mess, these guys were great.
I have already recommended you to a friend in Horseshoe Valley. I hope that is not too far for you to go.
All the best to you for a prosperous 2009.
Thank you very much for your Excellent Professional service. You come when you say you will come, and you do the job when you say you will do it. You are definitely Dependable with no hassles. These days I find it hard to find Good Reliable Company to get a job done. I heard you will be doing the job at my Sister-In-laws house and I am glad she has called you.
Thank you very much again and wish you Success in your Company getting Bigger and Better.
Thanks for doing such a good job. (hope nothing leaks) Your crew was very professional and courteous. I have recommended you to my clients in need of such service.
Your tradesmen, Tate and Ed did an excellent job. They left the work site the way they found it. There professional manner was greatly appreciated.
I would like to take this opportunity to say how impressed I was by the politeness and professionalism of your 2 man crew who came to complete the work. Unfortunately I did not get their names but I am sure you can identify them by the work order.
Please convey my thanks to them, in particular ‘the boy who wore the toque’ who had to dig out chunks of concrete in order to prepare the wall for waterproofing.
When I returned home from work you could hardly tell that they had been there.
I well certainly recommend your company to others based on the work of these 2 men.
It was nice to meet you and I wanted to say thank you very much for taking care of our basement last week. I appreciate you responding so quickly to the job done for us. Thank you too for always being available to answer my many questions.
I would like to compliment your company
The first time Jessy came to our address, we were in the midst of trying to firm up the offer to sell our house-the buyers and their agent were here, and the hysteria was mounting. There was some panic worrying about the possibility of a hairline crack in our foundation, and it was liable to be a deal breaker. The original guy who was supposed to come check things out was a no-show, so we were thrilled when Jessy arrived, and quickly laid to rest the hairline crack theory. We knew the issue was the window well, and he confirmed our statements. He provided us with an estimate to prevent the reoccurrence of the problem, and offered to expedite the needed work, if it was holding up the sale. As it was, it didn’t, and so we didn’t need a rush job, as long as it was done before closing.
He told us approximately 3 weeks until you could arrive, and it pretty well was 3 weeks. Today, Ed and his assistant arrived first thing this morning did the job in a timely and tidy fashion. The price is exactly what Jessy quoted us. Whenever we phoned your office, they were polite, friendly and helpful. We received a prompt response to every call.
Thank-you for your professionalism at all levels.
I wanted to thank The Basement Guy Waterproofing Inc. for the service you provided my 83 year old mother in March 2012.
I have been on a condominium corporation Board of Directors for many years where we frequently required service to fix many basement leaks. In all of the cases, we were left with a terrible mess/pile of earth to deal with after the work had been completed.
A crack in my mother’s foundation was poorly repaired by the builder in 2004. We recently hired The Basement Guy to repair the builder’s “fix” which was leaking again, and caused considerable damage to the fireplace molding in the basement. The Basement Guy was responsive, punctual, and professional and did an excellent repair job. In addition, the work area was tamped down with little indication that the property had been dug up. The 20 year Waterproofing-Guarantee had given my mother peace of mind that won’t have to pay for repair in this area again.
I would not hesitate to hire The Basement Guy (indeed, they were recommended to me by another condo corporation).